Shipping and Returns

All sales are final. We do NOT accept returns due to all of our items being made-to-order and handmade. This includes both wholesale and individual orders. 

We ONLY accept exchanges for any damaged or incorrect item that is sent out by mistake. To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. With any damaged items, please include a photo of your damaged item.

Damages and issues
If you received a damaged item please reach out to us via email within 7 days of the delivered date. We ask that you please provide photos of the damaged item. If you received a damaged item and we have the item in stock we will exchange the item. If we no longer have this item in stock you will be refunded minus shipping. 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

You can always contact us for any return questions at hello@sota-girl.com